Last Updated: June 25, 2026

Thank you for opting for the dispatch operations and back-office administrative services of ProTech Solution LLC. Because our logistics, lane allocation, and load-booking services are custom performance-based and virtual solutions, our payment, cancellation, and refund rules are structured around completed logistical fulfillment goals.

1. Service Nature & General Terms

ProTech Solution LLC operates as an independent, third-party logistics support and dispatch agency. All provisioning solutions, including broker packet submissions, cargo tracking management, rate bargaining updates, and administrative document sorting are recognized as non-tangible, performance-driven digital items.

Consequently, once freight booking transactions are verified and load documents are counter-signed by your designated drivers or company authorities, the underlying labor and platform utilization costs are completed and non-refundable.

2. Service Discrepancies & Cancelled Loads

We work tirelessly to lock in premium freight rates, but real-world freight environments face frequent disruptions. Our financial terms for cargo adjustments include:

• Broker/Shipper Cancellations: If a load is cancelled directly by an external broker or shipper before the driver reaches layover or pick-up coordinates, ProTech Solution LLC does not assess service fees on that layout. Any upfront collections allocated specifically to that direct run will be balanced as credit toward your next booking action.
• Carrier Turn-Downs: If your vehicle or driver rejects a load booking *after* giving our agents explicit permission to sign the broker confirmation packet, any generated tracking or processing charges remain due and non-refundable.

3. Subscription & Retainer Packages

For fleet operations leveraging our recurring weekly or monthly fixed-rate back-office maintenance subscriptions:

Cancellations can be made at any point. To ensure billing accuracy, cancel your plan at least three business days before your next billing period begins. Once a recurring cycle processes, service access stays available through the end of the billing term, and no partial or prorated refunds will be issued.

4. Dispute Resolution Process

If you discover an internal invoicing mistake, miscalculated commission rate, or a duplicated charge, please notify our administrative team at info@protechsolutionllc.com within seven calendar days. We will audit the transaction details and fix any legitimate accounting errors within three to five corporate processing days.